Overview:

We thank you for using the application (“Application”) and will now explain the terms and conditions for providing our services through the Application (“Terms and Conditions”). Such Terms and Conditions will apply to any connection to or use of the Application. 

First-person pronouns, “We”, “Us”, and “Our”, shall be used to refer to Autohub General Trading Company, and “You”, “Your”, and “User” shall be used to refer to any user of the Application as defined below.

For the purposes of interpreting and applying these Terms and Conditions, User is defined as any person who connects to, browses, or uses the Application.

These Terms and Conditions extend to include any additional terms and conditions and/or policies referred to herein and/or available through any link within the Application.

Furthermore, a User’s use and/or connection with the Application constitutes an acknowledgment of consent to be bound by these Terms and Conditions.

It shall be understood that any new feature, mechanism, or update added to the current available service will be subject to these Terms and Conditions, and You can always review these Terms and Conditions according to their latest updates through this page. It should also be known to the Users that these Terms and Conditions are subject to various updates, changes, and/or replacements from time to time. This becomes effective and enforceable against the User once they are published on the Application.

We stress that every time the User uses the Application, the User must, and is obliged to, review the updates and/or amendments to the Terms and Conditions.

Section One - The Service and How It Should Be Used

Whereas We provide the Users with a platform service (“Service”) through which the User may browse a range of specialist automotive service providers (“Specialists”) and purchase a service and/or product to be provided by such Specialists.

How to use the service:

Before using the Application to purchase items or services, you must create an account and verify your phone number. Once completed, you will have the option to select from the available vendors or choose the items you wish to purchase.
You will be able to select the required item or service either through the vendor's page or by choosing the item directly from the item page. The item or service may be installed, delivered, picked up by you, or provided as an in-home service, depending on the options offered by the vendor for the selected item or service.
After selecting the item or service, you will have the option to arrange transportation for your vehicle – at a cost – if necessary, or to take the vehicle in yourself. This service may be available depending on the type of item or service chosen and the vendor’s capabilities.
Once choosing the option available as per the above, you will have the option to either select the earliest available appointment or book an appointment in advance by choosing from the available dates and times.
Before finalizing your order, please review all selected items, services, and appointment details to ensure everything is correct. You will be able to make any necessary changes before starting the payment process.
Once the booking process is complete, you are required to pay all applicable fees ("Fee") in advance through the application.
After payment has been completed, the user will receive confirmation of the appointment via notification through the application or email. The Vendor will then prepare to fulfill the service or deliver the item as per the scheduled appointment.

Section Two - Legal Capacity

The Users’ agreement to the Terms and Conditions is an explicit acknowledgement that they have the necessary capacity to contract in accordance with the laws of the State of Kuwait.

The Users acknowledge that their use of the Application will be for the legitimate purposes for which the Application is designated, and they will not use the Application to achieve any other illegal or unlicensed purposes.

Section Three - General Provisions

Please be aware that We can at any time refuse to provide or stop providing any services through the Application without any liability. We may at any time and at Our sole discretion delete any User account due to questionable usage or misuse.

You should know that Your personal content (excluding any and all credit card information) can be transferred unencrypted and may contain: a) transmission over multiple networks; and b) some changes to meet the technical requirements for connecting to networks or devices. As for the credit card information, they are always encrypted during the transmission period over any networks.

The User must be fully aware that We exclusively own the copyrights on the materials contained in the Application or submitted through it. The User must abide by all the copyright notices on the Application. The Users pledge that they are not entitled to use any part of the materials and/or services available on the Application except for the purpose of benefiting from the Service in accordance with these Terms and Conditions.

Section Four - Selecting the Service Provider

Please note that the information available on the Application is for a guiding purpose only, We do not guarantee or assume any responsibility for the completeness or accuracy of the information mentioned, and We advise that the User not entirely rely on this information in decision-making and/or selecting Specialists without referring to any other resources.

Section Five - Fees

The Fees should be understood as the amount that the User pays for the services and/or products available on the Application.

It should be known to the User that the Fees are due in advance, which is once the User requests the service and/or product from the relevant Specialist. The Fees are refundable for any product as per the relevant Specialist’s refund policy. The Fees are non-refundable for any services and/or service-related charges such as labor costs and/or delivery costs.

The Fees may be subject to modification from time to time at Our discretion through the appropriate amendment channels. Such an amendment will take effect upon publication on the Application without the need for prior notice. 

Should the User choose to pay the Fees in installments through Tabby (a third-party payment service), the User will be subject to the terms and conditions of Tabby.  It should be known that We will not be a party to the relationship between the User and Tabby, and We shall not bear the responsibility of any consequence resulting from said relationship. 

Section Six - Refunds 
Any refund requests made by the User for services provided by the Specialists shall be subject to and refunded based on the specified refund policy of the Specialists.

The User shall be entitled to a refund where transportation has been arranged through the Application and is pending but not accepted. 

Where the User has placed a request and paid for a winch service, the User shall only be entitled to a refund where the winch vehicle has not moved and commenced its journey. 

The User must acknowledge and fully understand that We reserve the right to edit, review, amend, or modify the terms of refund at any time without obligation or prior notice. Any changes made will take effect upon the updated publication of the Terms and Conditions on the Application. 

Section Seven - Links to Services Provided by Third Parties

For the purpose of providing a better service to the Users of the Application, We may place or put third party links on the Application to other sites or sources. We stress that Your connection to these links or Your reliance on their accuracy, as to the contents contained, is according to the Users’ choices and under their full responsibility without incurring any responsibility/liability by Us.

The User must acknowledge and fully understands that We do not have control over those third party sites/sources and We do not bear any responsibility for the information, content, products, services, and advertisements that these third party sites may provide. The User also must acknowledge that We do not guarantee the availability of links to these sites or the sources on the Application.

We stress that We are not responsible, directly or indirectly, for any damages or losses that You may incur due to Your reliance on the content, goods or services available through those third party sites and others. This is even if their links are available directly on the Application.

Section Eight - User Interactions

All suggestions, creative ideas, offers, plans, or any other materials (“Comments”) that the User sends in to Us, at Our request or on their own initiative, can be used in any way. This is whether in the same form or an amended form for the purpose of developing Our services or any advertising campaign for the services without any commitment on Our part for: 

Keeping Comments confidential;
Any payments of any kind for Comments; and/or
Responding to Comments.

Section Nine - Privacy Policy

The User agrees and authorizes Us to use any personal information about the User and to share that information with third parties, whether Specialists and/or others, for the purpose of providing the service only, without Us incurring any responsibility towards the User.

Section Ten - Disclaimers and Limitations of Liability

We do not make any guarantees or representations that Your use of the service will be uninterrupted, secure, or error-free. We also do not guarantee that the results obtained from Your use of the service will be accurate or reliable.

We may, at Our discretion, consider suspending the service for indefinite periods or canceling the service at any time without any obligation to provide prior notice.

We are not responsible for the services and/or products provided by the service providers available on the application. We make no warranties or representations as to the quality and/or safety and/or suitability of any of the services and/or products provided by the service providers. Responsibility for such matters is borne by the customer for requesting the service and/or product and the service provider for providing the service and/or product.

Where the Specialists and service providers reserve the right to decline an order or request made by the User through the Application, We shall not be liable for any possible resulting outcomes.
 
We are not responsible for any injury, losses, claims, or any direct or indirect damages of any kind, including loss of profits, loss of returns, loss of savings, loss of data or any other losses or any similar damages that may result from Your use of the service.

The User acknowledges that They are solely responsible for any personal property left in the vehicle. We shall not bear the responsibility for any damage or loss to personal property left in the vehicle during transportation or the performance of service. 

User is solely responsible for their account. We shall not be liable for User’s account in the event User allows other people to access the account, User uses non secure password, or any other issue with User’s account that is attributed to mismanagement by User.

User is solely responsible for incorrect or inaccurate inputs by User, such as incorrect location for delivery and/or pick-up, car type, item, or any other such input made by User. 

User acknowledges that the Application only works where We operate legally, which is currently only in the State of Kuwait. 

It should be noted that the exemption from liability contained in this section extends to all of Our affiliates and employees, whether managers, employees, subsidiary companies, agents, contractors, and suppliers. In cases where the law does not allow exemption or limitation of liability, Our liability is limited to the maximum degree permitted by law.

Section Eleven - Compensation

You agree to fully indemnify Us and Our affiliated entities, whether parent companies or subsidiaries or branches as well as Our partners, employees, directors, agents, contractors, and suppliers for any damages or claims, including attorney fees, made by any third party due to or arising out of Your breach of these Terms and Conditions or the policies incorporated in the Terms and Conditions by reference, or Your violation of any law.  


Section Twelve - Severability

In the event that any section of these Terms and Conditions is not enforceable or effective, such section shall be severed from the remaining Terms and Conditions, which shall remain in full force and effect vis-à-vis their parties.

Section Thirteen - Entire Terms and Conditions

These Terms and Conditions and relevant policies constitute the entire agreement with the User which shall apply to the User's connection to or use of the Application. It is understood that these Terms and Conditions shall supersede any previous agreements.

Section Fourteen - Jurisdiction and Applicable law

These Terms and Conditions and related policies constitute a legal obligation on the User. Any dispute or disagreement between the two parties is subject to the provisions of the laws of the State of Kuwait and shall be decided by the Kuwaiti Courts.

Section Fifteen - Amendments to Terms and Conditions

You can view the Terms and Conditions according to the latest updates at any time on this page.

Amendments to the Terms and Conditions can be posted on the Application at any time and take effect from the date of publication.

The updated Terms and Conditions published on this page are copies of all previous editions, and You must read the Terms and Conditions carefully every time You connect to the Application in order to be aware of the latest developments.

Your contact or use of the Application after said amendments/modifications have been made by Us constitutes Your explicit consent to be bound by the Terms and Conditions in accordance with the latest modifications.